Manage your storage

If your photos and videos won't back up, you may be out of storage. To make more space, you can clean up your storage or buy more.

Important:

  • If you're inactive in Google Photos for 2 years or more, your content may be deleted. Learn about the Google Photos inactivity policy.
  • If you’re over your storage limit for 2 years or more, your content may be deleted. Learn more about how your Google storage works.
  • All photos and videos backed up in Storage saver (previously named High quality) or Express quality before June 1, 2021 don't count towards your Google Account storage.
  • Photos and videos backed up in Original quality regardless of date continue to count toward your Google Account storage.

Check your storage

  1. On your iPhone or iPad, open the Google Photos app Photos.
  2. Sign in to your Google Account.
  3. At the top, tap your Profile picture or Initial.
  4. Tap Google Photos settings Settings and then Backup and then Manage storage.
  5. At the top, you’ll find an estimate of how long it will take to fill your storage.

Tips:

  • If you haven’t consistently backed up content recently, you’re almost out of storage, or your account is provided through work, school, or another group, an estimate may not be available.
  • If you have a supervised or K-12 school-provided account, the storage management tool isn’t available.
  • If your account is provided through work, school, family, or another group, you can check your storage in your computer's browser or your mobile web browser at photos.google.com/quotamanagement.

Clean up storage

Important: When you manage storage, you manage the storage associated with your Google Account. You can also free up space on your device.

  1. On your iPhone or iPad, open the Google Photos app Photos.
  2. Sign in to your Google Account.
  3. At the top, tap your Profile picture or Initial.
  4. Tap Google Photos settings Settings and then Backup and then Manage storage.
  5. Under "Review and delete," select any category.
  6. Tap Select.
  7. Select the items you want to delete.
  8. Tap Move to trash Delete.
Tip: Some photos save space when deleted. If you delete a photo that saves storage space in your Google Account, you may get an estimate of the recovered storage.
Learn what doesn’t count toward your storage

Some items don’t count toward your Google Account storage. For example, if you delete these items, your available storage won’t change:

  • Photos and videos backed up on Express quality or High quality, now called Storage saver, before June 1, 2021. Learn more about your backup options.
  • Photos and videos you saved from partner sharing, as long as your partner continues to share them with you.

Know what happens when you're out of storage

When you’re out of storage, you get a reminder about your storage status and cleanup target across the Google services you use, like Google Drive, Google Photos, and Gmail.

When you’re out of storage, you won’t be able to:

  • Create, edit, or upload in Google Drive
  • Upload or back up your photos and videos in Google Photos
  • Receive or send emails in Gmail

Learn about what happens when you're over quota.

Learn how to update your Google One plan and troubleshoot upgrade issues.

Manage your storage with cleanup target

Important: The cleanup target only appears if you’re over your storage quota. The cleanup target is the amount of storage you need to clear or add in order to get back under quota. The amount of storage you’re over quota and the amount of your pending backup queue makes up the cleanup target.

  1. On your iPhone or iPad, open Google Drive Drive, Google Photos Photos, or Gmail .
  2. Tap Clean up space or Manage storage. This will open the Google One storage manager.
    1. At the top, you can find a banner with the amount of storage you need to clean up to continue with the service.
    2. To find how much storage you use by service, tap Usage details Down arrow.
  3. Under “Clean up by service,” choose the Google service you want to delete files and data from:
    • Google Photos
    • Google Drive
    • Gmail
    • Trash
  4. Select the items you want to delete.
    • You can swipe right to mark an item for deletion or swipe left to keep an item.
  5. At the top, tap Review.
  6. Tap Delete and then Move to trash or Permanently delete.
    • For Google Photos: Items deleted go to the trash and will be permanently deleted after 60 days.
    • For Google Drive and Gmail: Items deleted are permanently deleted and can’t be recovered.

Tip: You can also choose the Google service you want to delete files and data from under "Cleanup suggestions."

Find the amount of your pending backup

Important: The amount of pending backup only counts pending Google Photos content on the mobile device you check the storage from. The pending backup for Google Photos isn’t available on desktop. It doesn’t include any pending backups:

  • From other locations, like Drive or WhatsApp.
  • On other devices that share the same storage.

You can find your pending backup when you’re over your storage quota. It lets you know the amount of storage that’ll be consumed once your device backups resume. Learn more about how to back up photos and videos.

  1. On your iPhone or iPad, open the Google Photos app Photos.
  2. Tap Manage storage. This will open the Google One storage manager.
    1. At the top, you can find a banner with the amount of storage you need to clean up to continue with the service. This also shows the size of your pending backup.
    2. To find how much storage you use by service, tap Usage details Down arrow.

Buy more storage with Google One

You can select a storage plan that has more or less storage space. You can also switch your storage plan to a monthly or annual subscription.

Change your plan

If you signed up via the Play Store:

  1. On your Android phone or tablet, open the Google One app Google One.
  2. At the top, tap Menu  and then Settings .
  3. Tap Change membership plan.
  4. Select your new storage limit.
    • To add more storage: Select a plan under "Upgrade options."
    • To find smaller storage plans: Tap Downgrade options.
      • If there's no downgrade option, you're on the lowest plan.
  5. To confirm the new plan price, tap Agree.
  6. Select your payment method.
  7. Tap Subscribe.

Change your storage plan

If you sign up through the App Store

If you sign up for Google One through the App Store on an iPhone or iPad and later switch to an Android device: You can't adjust your membership or change your payment method in the app. To update your account and other info, use the App Store on another device.

Cancel your Google One storage plan

You can cancel your Google One membership at any time. Learn how to cancel your storage plan.

About Workspace pooled storage

For G Suite/Workspace accounts, the storage management tool shows either your individual or pooled storage information.

  • If you have less individual quota remaining, the storage management tool shows your individual quota and limit.
  • If your organization has less pooled quota remaining, the storage management tool shows your pooled quota and limit.

Tip: Other Google Products, like Google Drive, may show different storage and quota values. Learn more about your Google Drive storage.

Fix issues with storage payments

Storage space doesn’t increase after upgrade

It may take up to 24 hours for your new storage to become available after you purchase a new storage plan.

If your storage is still incorrect after 24 hours, sign into your Google Account to check if your payment went through

If your payment went through, it’s been 24 hours since you upgraded, and your storage is still incorrect, try these troubleshooting steps.

If a charge is applied to your payment card, but you don’t find a payment reflected on your Google Account, check if you’re signed into multiple Google Accounts. If so, Google One may be purchased on a different account. You can cancel the purchase on that account and repurchase Google One on the desired account. Learn how to cancel purchases on Google One.

Declined, failed, or incomplete transaction
If you have problems with payment for Google products or you get an error message, learn how to fix payment issues.
Can't buy storage for this account
If you already bought a subscription for another Google Account, or on another device, you might need to change it before you buy new subscription on your device.
  • If you have another account with an existing Google One subscription, you can cancel it. After your subscription period ends, you can buy storage for another Google Account on your device.
  • If you use your device with a family member that already has Google One, you can use Google One family sharing.

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